As well as having great products, Vinten needs great post-sales service if it is really going to meet the needs of professional users. Stan Gosling, Head of Service for EMEA and Asia, describes the company’s programme:

“The EMEA service programme is run from our factory in Bury St Edmunds, but we also have Vinten service centres in France, Germany, both east and west coast USA, Singapore and Japan. That means we can provide 24 hour support and advice.

Those centres, as well as carrying all the spares needed to effect repairs quickly and accurately, also hold loan equipment. We appreciate that our users rely on Vinten supports day in, day out, and we want to keep them on air if we possibly can.

To supplement the service centres, our distributors also carry out support for us. Many employ skilled engineers who come to us for full training and can carry out repairs to our high standards. They are full partners in our service programme, and it puts certified service even closer to our users, wherever they are.

That sense of being close to our users is extremely important. Feedback from service helps us refine our designs and ultimately make better products. Our goal is to respond to issues before they become an issue.”

Pic: Stan Gosling, Head of Service for EMEA & Asia