Vinten®, part of Vitec Videocom, a Vitec Group company, will make ordering spare parts even simpler with its new online store.
In just a few clicks, Vinten’s customers can visit the online store and buy camera support spare parts to fit themselves, without any special tools or training. The store has gone live across Europe, including the UK, Germany and other selected EU countries. The site will be available to customers in France in the coming weeks and will be rolled out worldwide in the near future.
The online store has been designed for ease of use for the customer. Intuitive and comprehensive search and help functions and the site’s rich graphics will enable customers to quickly locate their items and match up specific products. Clear fitting instructions will be sent with the spare parts and are also available on the site, in order to make repairs even more straight forward for customers. In addition, spare parts have been combined into kits to streamline the selection process.
Peter Harman, product manager, Vinten says: “The new online stores make buying and fitting spare parts quick and simple. In this fast moving industry, customers need instant access to a catalogue of spare parts that are easy to find and fit and this site has been created with this in mind. It takes the hassle out of making minor repairs.
“If customers do require any other assistance, help will be available either online or over the phone from the Vinten service centre.”
The Vinten Spare Parts Store can be reached at: